Client Testimonials


Please see below for some testimonials and feedback provided by our clients:

“Jill Williams was a pleasure to deal with from start to finish and was always quick to respond to any queries we had or to update us. We wouldn’t hesitate to recommend using her to friends.”

“..I cannot thank you enough for your help (Linda)…It was a pleasure to meet such a consummate professional and lovely person. Many Thanks..”

“I have always felt 100% safe with you (Tim Melville-Walker) and full of appreciation for your expertise and skills”

“.. Nisha was absolutely fantastic and went above and beyond with her advice and assistance. Thank you Nisha.”

“Just keep doing what you do now”

“Ben was very helpful and explained the will drafting process clearly.  In a professional manner he was friendly and approachable.”

“Excellent service throughout Sarah was always very helpful”

“We are quite happy with all your service for us and will continue to call on your whenever we need to”

“Helpful  advice and excellent service”

“Impressive service – more of the same please”

“Karl was very easy to work with and made the process of selling and buying a house an almost pleasurable process! Highly recommend”

“I couldn’t be happier with the service Sarah provided.  Thank you very much, you made the purchase of my first house a nice experience and I am forever grateful”.

“Just keep on doing what your doing – a highly professional service which manages at the same time to be relaxed and friendly – an excellent combination”.

“We sorted out our Wills and LPA’s with Ben and were very pleased with how it all went.”

“The professional advice was much appreciated.”

“My experience with Matt was very positive and so I have little to offer in terms of improvement.”

“I just want to add that Jessica handled everything for me in a most professional manner.”

“…. Jill has been absolutely  amazing and we can’t thank her enough. Her professional, warm and kind approach has been invaluable.”

“I have nothing but praise for how Roger dealt with me and the sympathy shown during a sad time. Thank you”

“I would just like to say we received a truly professional service from Rosie and all the other people in the company we came into contact with.”

“Thank you! We are very satisfied”

“Matthew Archer was particularly helpful in selling of my house in Shropshire.”

“A very positive experience for us.  Thank you”

“My experience dealing with your firm was efficient and most helpful. Thank you for dealing with my case and bringing it to a happy conclusion for myself and my employer!”

“Once again a fantastic experience of conveyancing. Rosie is always leading the sale and keeping other parties in check! A huge thank you!”

“Kate is an excellent and v.professional solicitor. Many thanks.”

Q. Do you have any suggestions for how we can improve the service we offer or any other comments? “None. Our experience was fast,  friendly and efficient.”

“Melissa was fantastic at what ended up as a quite a minefield. She handled it very well”

“Just keep up the good work you do.  I hope you help my family the same as you did me”

“It felt like a partnership in dealing with the conveyance – advising in issues to plan the best route forwards ..…[Melissa] fully appreciated my objectives.”


“I can only comment on the service given to me by Rosie and my rating speaks volumes”

“Thank you so much for your friendly assurance and confidence – inspiring support and assistance throughout …..”

“Sarah Harris very practical and approachable person. Many thanks”

“No suggestions for improvements as we consider the service we received to be fantastic.  Thank you for all your help and support”

“Jessica’s advice and assistance were exemplary”

“Sarah made the whole process very straightforward and stress free.  I would definitely use her again and recommend to friends and colleagues”

“We were very satisfied with Rosie’s actions on our behalf she was very professional approachable and helpful”


“It was an absolute pleasure dealing with Karl.  He was excellent in every regard and I couldn’t be happier with the whole service.  Thank you”


“Sarah did an excellent job, have good advice and left me with a confident and relaxed feeling of the outcome”


“Clare was really easy to deal with and extremely pleasant and helpful”

Rosie … a very lovely lady, most kind and helpful.  Thank you so much for your understanding”

“Melissa was brilliant from start to end!”

“Sarah was a most exemplary professional, who we cant speak more highly of.  Response to any queries was super fast”

“excellent service, we have used MacDonald Oates for many years and this will continue.  Keep up the excellent work”

“I dealt with Jill at the Petersfield Office.  She is a real credit to your firm and I can’t sing her praises highly enough”

“Over the past few years everyone I have dealt with in the firm has been very professional and helpful – most especially Robert Sawers”


“Sarah … we wouldn’t have got here without your diplomacy, problem solving and first class communication it has been such a pleasure working together, we will have no hesitation in recommending you where we can to new clients”


“Jessica’s advice and assistance were exemplary”

“We engaged MacDonald Oates to rewrite/update our Wills.  The Company was selected on the basis of the very efficient conveyancing conducted 3 years ago.  We were not disappointed.  Thank you”

“I found this company efficient and good value for money”


“The service I had with Patrick and his secretary was outstanding  …..”


“we were very happy with the way the transaction proceeded during what was a difficult and rather emotional time”.

“Rosie was always very polite and helpful”

“I would like to strongly comment Mr Karl Smith for his faultless service provided during our rather complicated house move.  He was always readily available and had a complete grasp of all the detail when required.  His manner was friendly yet respectful and my wife and I had complete confidence in his advice and much enjoyed his company. ……”

An excellent service provided throughout by Melissa. Couldn’t fault her attention to detail and communication.Would highly recommend MacDonald Oates to others.

“Excellent service by Melissa”

“Very professional and highly qualified – Tim really knows his stuff”

“Kate has been a wonderful help and advisor throughout all my dealings with MacDonald Oates i.e. dealing and helping me as executor of my late Aunt’s Estate together with the sale of her property (here Sarah Maker was also very efficient and helpful), and more recently with my own personal affairs. Throughout Kate has been professional, kind and helpful and I am extremely grateful to her for all her advice and patience too it has been very much appreciated.”

“…Melissa was professional and very thorough…Thank you for your support”


“Melissa provided us with exceptional help in the sale/purchase of our house”

“First class service.  I will continue to use you and recommend you to others”


“Many thanks for professional handling of a sometimes difficult transaction”

“Asked for advice on existing will and received clear guidance”

“Very professional in every respect, all the staff are very helpful”

“Sarah was excellent – very diligent and informed”

“All ready perfect”

“Very good value for money. Very cheap in comparison to estate agents fees”

“The close liaison between Jessica and Rosie as we sold a property that was part of the estate was also appreciated”

“.. cannot fault the service I received”

.”.Sarah was brilliant in helping us to buy.  She was calm, efficient and very knowledgeable at all times and a real pleasure to deal with”

“Conveyancing handled very efficiently especially as there was holiday cover provide during the process!”

“The service we received was excellent”

“Sarah has been terrific and I am very grateful to her”

“Job well done – many thanks”

“Matt was very helpful and answered all questions in a timely manner”

“Jill Williams was always professional helpful and positive.  Very satisfied with the service provided”

“Very professional service – Good practical advice”

“Clare has give huge support throughout a difficult time, always cheerful, extremely good at her job”

“A million thank you’s for all that you did for me during the whole process. From helping me to think rationally and objectively at the beginning, to engaging effectively with the company during negotiations and finally to securing an agreeable settlement agreement. You were such an amazing support throughout the whole process and very patiently answered my endless stream of questions. It was particularly valuable being able to chat things through with you on the phone and then follow up in-person. I am so grateful to you for your guidance and compassion – in the end I think we got a pretty good result and that was entirely thanks to your expert counsel.”

“Karl, as always, was excellent in managing our conveyancing.  Very helpful and efficient”

“Kate took as much time as we needed to answer any queries we had”

“I have always received good legal advice and I am very happy with the service provided”

“Matthew is a wonderful solicitor and would highly recommend, we will continue to use him for future dealings”

“First class service – highly recommend to family and friends.  Many thanks Jessica”

“As a wheelchair user access was very good and staff very helpful”

“Sarah was brilliant in helping us to buy.  She was calm, efficient and very knowledgeable at all times and a real pleasure to deal with”.

“..Melissa was very efficient, helpful and understanding…..would use your company again and recommend you”

“Clare was most helpful at all times”

“[The Company] has worked with Linda Wilson for many years in the delivery of employment law seminars to our clients and more recently I signed the business into an employment law retainer. Under this agreement, Linda gives us unlimited employment law advice, a health check of all our policies and procedures and our relationship with Linda has been a mutually positive one. Fortunately I have only had to refer one significant matter to Linda and I was thoroughly confident in her advice. It’s wonderful to work with a partner who is highly knowledgeable and, most importantly, down to earth.”

“Jill Williams has been efficient and thoroughly helpful throughout a difficult conveyancing process”

“I want to thank you [Linda] so much for your hard work and patience over this…I really appreciate the extra time and effort that you put in”


“Clare was very clear, sensible and professional”

“Clare was brilliant throughout, patient, helpful & professional”

“Excellent job”

“Quick efficient service”

“Very helpful firm and good to know if I ever need you again”

“It was a pleasure to meet Samantha and she provided an excellent and friendly service”

“Very happy with the service we received”

“The service my wife and I have received has been exemplary.  Thank you.”

“A good experience”

“Kate was compassionate and listened.  Our meetings were never hurried and no clock watching”

“… both Mr Sawers and Ms Shires treated me with kindness and consideration throughout”,

“Very good customer service”

“A friendly and professional service”


“Everyone that we dealt with were friendly and approachable”

“A well deserved maximum 10/10 score”

“Excellent value”


“Thank you Karl, excellent job, well done”

“Melissa was very approachable and professional”

“We were very pleased with Melissa, very diligent and good work”


“Excellent communication through each stage of my first house purchase”

“Excellent service at all times.  Melissa was first class”

“We have found Karl extremely helpful in dealing with our purchase (and sale last year)”

“ … whole process was excellent, prompt efficient and effective”.

“Would recommend you to other people”

“Fantastic service I would not hesitate to recommend”


Excellent service!”

“Melissa was excellent.  Her knowledge and professionalism was exemplary even through a very trying process!”

“I’m so grateful for the practical and straight forward approach. Patrick is incredibly easy to talk to. I will certainly return when the need arises”

“Matt you were brilliant. It’s great to have you as part of the team”


“Matt thanks for your help getting this over the line so quickly – you’re a super hero!”

“We thank Patrick for all his efforts on our behalf”

“If James is a reflection and example of your staff then the firm can be said to offer excellent professional support and advice”

“Excellent service from Samantha”

“Very impressed with service”

“Sam was very kind and helped with emotional problems that were solved as the meetings to complete the will ended”

“Very happy to recommend.  Matt handled matters very efficiently, he was approachable and always available when required.  He ensured that my transactions were dealt with quickly and with minimum fuss”

“Kevin gave me sound advice and help when it was needed. His friendly approach and knowledge of his subject gave excellent confidence”.

“.. Excellent service from Kevin Smith”

“Thank you so much [Jill] for all your hard work…Thank you so much for being so calm and professional throughout the whole transaction and for bringing it to completion for us”

“Thank you [Karl] very much for your work on this – we have all really appreciated your direct, clear and no-nonsense approach; very refreshing indeed”

“I was very impressed with how Sarah was extremely prompt with any responses.  The same goes for Melissa.”

“Excellent service from Sarah Maker”

“Karl made the whole process seem really straight forward and stress-free for us – thank you”.

“Extremely satisfied with all aspects of the sale/purchase transactions.”

“Very helpful and kept us informed. We really appreciate everything! Many thanks again!!”

“Karl carried out the conveyancing extremely conscientiously”

“Jill was extremely calm. Professional and friendly throughout. Thank you”


“Very helpful and polite”

“Excellent service from Samantha”

“Staff Lovely”

“House purchase made as smoothly as possible!”

“I would recommend MacDonald Oates, Solicitors as a law firm to my friends”

“Waiting area is very comfortable”

“Karl Smith is excellent, we have used him before and sure to use him again. Thanks Karl great job.”

“I would like to say that the help that your firm gave to my daughter was excellent …. I, on her behalf cannot thank all of you for the support you gave to her.”

“With Patrick you get the very best of attention and he is down to earth”

“.. Rosie was very efficient and responsive, which was critical as we had a very tight deadline!”

“I was delighted with the service that I received from the practice as a whole …”

“I am very pleased with all dealings with MacDonald Oates – with Robert, Andrea, Matt and receptionists. Thank you.”

“I think everyone is kind, helpful and very clear in what they do.”

“It was good to have the burden of probate handled efficiently and sensitively.”

“Tim Melville-Walker has been excellent and a credit to your firm”

“James is a voice of calm and reason, and instils 100% confidence”

“The advice I received was amazing & gave me the strength to fight. Linda empowered me to clear my name & gave me all the knowledge & prep I needed to take them on, & I won!!! Thanks Linda.”

“Dear Dan & Karl, Thank you both so much for the way you have so professionally & sympathetically handled [our] sale …. We appreciate all the guidance you have given us and the way you have kept us informed at every stage..”

“Matt Archer was efficient,quick and a pleasure to deal with”

“I want to thank you [Jill Williams] for all that you have done for me over the last months with my sale and purchase. I feel that, thanks to your steadying influence I avoided a potentially disastrous move initially, and I can only thank you for your help, kindness and good advice which made the whole process so much easier”

“Many thanks to Elizabeth”

“Melissa was easy to communicate with and I’m happy with everything”

“Simply to say thank you for the professional and attentive service provided”

“Emily’s professionalism was excellent from start to finish of the matter. Thank you”

“All staff were very helpful”

“Many thanks indeed to Karl who was excellent throughout”

“Probably the most important factor is the ‘human face’ of your staff and that they have time to listen to clients”

“Good to have an efficient local firm to trust”

“Found Mr Sawers very courteous, friendly and patient in dealing with a difficult situation for me”

“Service offered was excellent; prompt, clear and conveyed legal issues in an understandable way Linda and her assistant were really first class”.

“Linda was very professional and pragmatic in her approach. Thank you very much”

“Great service, happy to do business with you”

“Excellent service all round from Andrea, Michelle and all the staff”

“Thank you for guiding us through conveyancing so calmly, efficiently and reassuringly!”

“Michelle did a very professional job for me, lifted a very heavy burden from me. A 5* service provided”

“I think you offer a fantastic service”

“Jessica was very amenable, amicable and patient when dealing with my queries”

“Tim has been a huge help in dealing with this dreadful matter”

“Ms Melissa Hackett proved very capable and determined to complete transaction under difficult circumstances. She was truly excellent”

“Thank you for making the process as easy as possible”

“Excellent – Karl has been the best conveyance solicitor that we have ever used. Always attentive, efficient, up to date with the purchase and sale process – and a pleasure to work with”

“Thank you to Linda Wilson. She has been dealing with my case. I came to her …. really distressed and in need of help. Her professionalism and support was second to none, straight away I felt completely at ease with her and confident she would be able to represent me in my unfair dismissal case. All the way through she kept me fully informed and feeling that I could trust her to ensure that the outcome of my case would be sorted as quickly as possible with little stress to me. I came to MacDonald Oates on a recommendation …. and I’m really pleased I did.”

..”Mr Melville-Walker was a pleasure to work with, listening to my concerns and wishes whilst offering sound counsel throughout, resulting in a harmonious settlement. I will have no hesitation in recommending your firm to friends and family”

“Karl provided an excellent service and great support. He answered any questions very clearly and helpfully. The best conveyancing solicitor we have ever dealt with”.

“We always found all very helpful and very caring people”

“Everything was dealt with quickly and completely resolved/reassured any issues and made the whole process completely hassle free. Thank you.”

“The service is always prompt and attentive”

“Karl is the most efficient professional and friendly solicitor I have met – highly recommended”

“I feel we received a quality service from people who cared about our needs”

“Excellent in all matters you dealt with. Also very pleasant”

“Excellent communication”

“Not a simple job – well executed in a timely fashion. Very good value”

“Kevin rocks!”

“We are extremely satisfied”

“Based on our experience we would be happy to recommend you to others and will probably use you when our wills need updating”

“Excellent service – thank you”

“impressed with the services and advice given”

“my case was dealt with quickly and professionally with legal issues explained clearly”

“I felt completely at ease at all times and any questions answered promptly and satisfactorily”

“Kept up to date how things were progressing and sorted our concerns promptly!”

“If I or someone I know needs a solicitor then I know where to go”

“We received a very friendly and efficient service for which we are very grateful”

“Your company came highly recommended and I can see why! Would not hesitate to recommend to others”

“Despite many difficulties our transactions were dealt with as speedily as was possible, with competence and efficiency and always in a very pleasant manner”

“All office staff were very professional and helpful”

“I don’t know how many other clients you have but you made us feel like the only ones. Excellent service”

“On a number of occasions I have had a requirement for employment law advice and have consulted Linda Wilson at Macdonald Oates. On every occasion Linda has helped me navigate the complexities of the employment law system in a methodical manner, which was easy to understand and deliver within my business. Linda has an extremely nice manner and the ability to understand my requirements very quickly, providing a first class service, one I would not hesitate to recommend”.

“A great company that we have used many times”

“I shall certainly use your firm again and will recommend you to my friends. I like the fact that I can phone you for on the spot discussions”

“Felt fully supported throughout and that someone was on my side”

“An excellent customer experience”

“We were first time buyers and a little bit nervous after hearing disaster stories of difficult solicitors not answering phone calls and taking days to send paperwork out. Karl was incredibly prompt in answering every query that we made and explained everything in an accessible way with a friendly approach. We were both impressed with the service we received.”

“I will recommend MacDonald Oates to all friends and family”

“Thank you to the receptionists and secretaries – so very polite and helpful”.

“A professional and helpful team”

“Karl Smith was highly recommended to me as a caring listening person. He listened to my needs and was very good – restored my faith in solicitors again.”

“I was looking for a good legal company to look after my needs – I need look no further!”

“Excellent service throughout, very patient, good information at all times, easy to communicate with – friendly.”

“Will happily recommend MacDonald Oates. Service was excellent and made whole process quick and stress free.”

“Absolutely exemplary as always!”

“Fantastic service, swift and very helpful. I have recommended your service to a friend who I understand was also very impressed.”

“We got an appointment at short notice and all activities were completed before we went on holiday. Excellent service – many thanks!”

“Very well looked after through a very difficult time. All of the staff were very good at putting me at ease. I would certainly recommend MacDonald Oates in the future.”

“Please continue to work as you have in the past.”

“The person we dealt with was ‘on the ball’ in every respect and updated us regularly.”

“Everyone in the office was friendly and helpful.”

“We received a helpful, reliable and efficient service and were kept well informed throughout.”

“We much valued your friendly supportive manner, apparent expertise and easy efficiency throughout the somewhat prolonged process. I’ve dealt with a large number of practitioners in my own professional life, and I wish they had each satisfied their clients as thoroughly as you have for us.”

“I felt very daunted at the thought of seeking help from a solicitor never having reason to do so before but was put at ease and made to feel comfortable immediately.”

“This was the first time that I have had any dealings with solicitors and I can honestly say that I have been treated fairly and professionally by both solicitors who dealt with the two issues I had. I thank you both for taking the stress away from what had been quite an emotional time and would happily recommend MacDonald Oates to anyone.”

“Very friendly and helpful in explaining everything.”

“Absolutely best moving experience .. that we’ve had.”

“I would just like to say a huge thank you for everything you have done for me over the past couple of years. It has definitely been a ‘trying’ time and extremely difficult at times but we got through in the end. All I can say is that it is finally over, and yes I can move on with my life.”

“Could I extend my thanks too all who have helped me at MacDonald Oates. As you will appreciate going through a divorce is very emotionally draining, but at all times your staff have offered steading and constructive advice to help me though the process!”

“Jessica helped me deal with my father’s estate. I found her so easy to get on with and helpful. I felt very comfortable dealing with her.”

“Fast and efficient in drawing up new wills for us. Couldn’t ask for more.”