Excellent client service – our feedback results
At MacDonald Oates we pride ourselves on providing our clients with the best possible service. We seek feedback from our clients on a regular basis and following a review of all completed feedback forms returned in 2018 we are delighted to say that 98.13% of clients agreed that we had met the standards of our commitment to client service charter. We particularly excelled in two of our key charter commitments with 99.60% of our clients agreeing that we are approachable and 99.16 % agreeing we respond promptly to your phone calls and correspondence.
This is an excellent set of results and we are extremely pleased that the feedback from clients recognises our focus on delivering a tailored service. Our client testimonials also reflect our commitment to client service.